Introduction

Brunel is recruiting a Desktop Support Analyst for a technical support environment.

About this role

Pre-Matching validation vacancy for AUSNZ C MAIN.

This MAIN role is intentionally configured as an IT desktop support vacancy so the Scenario C candidate is rejected for the applied vacancy while the expired HIST vacancy remains the relevant reference match.

Responsibilities include walk-up technical support, Microsoft 365 troubleshooting, Active Directory account support, hardware and printer support, ticket handling, and ServiceNow updates.

Tester rule: apply candidate CVs to MAIN vacancies only. ALT and HIST vacancies are system-side reference vacancies.

Is this you?

Required experience for this MAIN vacancy:

  • Desktop Support or Service Desk experience
  • Microsoft 365, Active Directory, Windows laptop, printer, and mobile device troubleshooting
  • ServiceNow or similar ITSM ticket management
  • Customer-facing walk-up support and clear communication
  • Ability to prioritise incidents and service requests

Experimental physics, muon tomography calibration, photomultiplier gain balancing, cryogenic detector testing, and laboratory calibration experience are not relevant to this role.

What we offer 

  • Technical support role in a user-facing environment
  • Exposure to Microsoft 365, Active Directory, hardware, and ITSM tooling
  • Collaborative IT operations team

Closing: 31 July 2026

Apply Now

Do you have questions?

Vacancy reference: TR-013045

MS

Corporate recruiter

Michael Shirley

+61 8 9429 5640

Contact